The FMCSA cannot settle your dispute with your mover. You must resolve your own loss and damage and/or moving charge disputes with your mover. You entered into a contractual agreement with you mover.
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Collection of Charges
You should verify in advance what method of payment your mover will accept. Your mover must note in writing on the order for service and the bill of lading the forms of payment they accept at delivery.
Moving Paperwork
Do not sign blank or incomplete documents. Verify that the documents are complete before you sign them. The only information that might not appear in your moving paperwork are: the actual weight of your shipment and unforeseen charges that occur in transit.
Liability and Claims
All moving companies are required to assume liability for the value of the household goods they move. There are 2 types of liability that apply to moves Full (Replacement) Value Protection and Waiver of Full (Replacement) Value Protection – Released Value.
Types of Moving Estimates
One of the most important thing to understand for your interstate move is the types of estimates offered by your mover. As you read further, you will discover that movers offer different types of estimates – binding and non-binding.