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U-Pack Review

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U-Pack Review
3 Customer Comments & Reviews
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U-Pack an Unique Approach

When you choose U-Pack, you will get introduced to a different kind of moving company. Traditionally, moving companies meant professional movers with rental trucks and pricy moving services. With U-Pack, it’s more of a collaborative effort. After dropping empty equipment at your home, U-Pack will give you 3 days to load up your household goods. Next, they will drive your items to your new place in your new city and you’ll be responsible for unloading your goods. By taking this route, you can manage the packing and handling of your prized possessions and skip the difficult cross country drive.

Affordability

Did you know that 78% of customers say they choose U-Pack because of the price? So, if you’re looking to save some money, this is definitely the right company for you. While other moving companies may be able to offer you additional moving services, it is important to note that it comes with additional costs as well. When you rely on U-Pack, there are no hidden fees or additional charges for you to worry about. Additionally, you will only pay for the space that you use. When you rent a moving truck, this kind of arrangement isn’t an option. This is the kind of company that allows you to stay within your moving budget while saving money along the way.

Safety

An incredible 99% of U-Pack’s customers moved claim free in 2019. That means that almost ALL of the customers who moved with U-Pack were happy with the way their household goods were transported cross-country and suffered no damages. We know just how much you value the things that make your house a home. That’s why it’s important to choose a company that will value your items just as much as you do. It is also important to note that when you hire U-Pack, your household goods won’t be shipped along with items from other customers. When traditional movers combine customers to save time, it can lead to lost and damaged items.

Licenses: MC#29910 – U.S. DOT #82866

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REW
August 5, 2020
(1/5)

Our experience with U-Pack was extremely frustrating and disappointing. We called and scheduled an appointment, and the woman on the phone told me a price, took my credit card information, and confirmed that the trailer would be arriving on a Friday. A few weeks later, that day came and went with no drop-off. I called and was told that the woman I spoke to never actually placed the order. The second rep was very friendly and clearly trying to be quite helpful, but the price had now changed to $500 more for about half the space the original woman had quoted. Plus, we had to pay an additional $400 or so to get the drop-off date we had originally been promised. The truck was dropped off on a Monday, so instead of having a weekend to carefully pack, we had one day to rush through the job as quickly as we could. Also, they tell you that you can pay by the foot, but it is only possible to buy in two-foot increments. By the time we factored in the additional cost for a last-minute trailer, the rush shipping, and the additional space (again, which was mostly included in the first price, but not the second) this job cost about TWICE what was originally quoted. We paid to have the truck delivered on a Monday (with their “guaranteed deliver window”), but when we went to schedule the drop-off at our new house, we were told that even though the truck would be in our destination city Sunday night, drop-offs only occur between 4pm and 8pm, so it would be dropped off Monday evening, not morning. We had to reschedule moving help for Tuesday and are still confused why they insist on taking the entire day to drop off. All in, this company cost double what I expected to pay, caused me a ton of stress and hassle on my moving weekend (turned not-moving-weekend), was slow to deliver my container, and the drivers didn’t even wear masks in two states with mask mandates. I could have—and should have!!—hired full-service movers. It would have been just a small amount more financially and much, much, much easier. If you do use them, triple check their work and then budget for surprises.

Ashlee
December 16, 2019
(5/5)

I moved from Oakland, CA to Scottsdale,AZ and it was my first move out of my family home. However the ease of UPACK eliminated unnecessary extra stress of moving.

Thank you so much to the customer care agents. I called so many times, only due to me not knowing what i was doing, but each time no matter how ridiculous or simple the question the agent was able to assist me and go above and beyond.

I use a relcocube and boy those things are huge inside. I had 4 large boxes, a full sized mattress, a microwave, bed frame, 70inch floor mirror, 50 inch tv, table, tv stand, chair and about 10 more items and i still had plenty of space.

I love how they give you call when the cube is being dropped off and delivered.

And you don’t have to be home for the pick up.

Thank you 1,000 UPACK!!

Source: Yelp

Asya
February 21, 2019
(4/5)

I had a very good experience moving from SF to NY with U-Pack in 2016. I drove my stuff to Oakland Terminal where we loaded it up into a giant truck using 5″ and then putting up a wooden wall and locking it up.

Two weeks later the trailer showed up in Manhattan exactly when it was supposed to and we did a “live unload” (you have to unload while the driver is there because, well, it’s Manhattan).

Don’t use this method of moving if you have fragile stuff and you don’t want to take the time and make the effort to pack it up well. I did a lot of padding and protection and only ended up with a single broken plate (in a box I packed last so I likely skimped) 🙂 Also use lots of moving blankets and plastic wrap, and use bungees to tie large things down to hooks inside the truck.

It’s time to get the rest of the stuff from SF to NY and this time I’m going to do a ReloCube terminal to terminal. Price can’t be beat and their ReloCubes are larger than the other company PODS and U-Boxes.